Frequently Asked Questions
Everything you need to know about your Gramicci order, shipping, and outdoor-ready gear.
How do I determine my correct size for Gramicci pants?
Most Gramicci products use 'Asia/USA' dual sizing. We recommend referring to the specific size guide on each product page, as our classic climbing pants feature a built-in nylon belt that allows for adjustable waist comfort.
What is your return policy for online orders?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all original tags attached to be eligible for a full refund.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, and you will receive a tracking number via email once your package departs.
Do you offer international shipping?
Yes, Gramicci ships to many countries worldwide. Shipping fees and delivery timelines vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
Are your products covered by a warranty?
We stand by the quality of our outdoor apparel. If you receive an item with a manufacturing defect, please contact our customer support team with photos and your order number so we can arrange a replacement or repair.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.